Dear reader, come with us and watch two Arab News reporters while they endure the procedures of renewing a driver's license by our really overpaid pencil-pushers. "IBM, the apocryphal acronym for the three stages of dealing with government departments, is well founded. It is a testimony to the mangled hopes of a well-disposed citizen wishing to comply with the law and his eventual frustration at the combination of confusion and obfuscation that surrounds the simplest of official paperwork. IBM — Inshallah (God willing); bukra (tomorrow); maalesh (Sorry or take it easy)!" # »